Exceed Expectations, Experience Luxury

Cancellation, Deposit & Service Policy Cancellation Policy

We understand that plans can change. Please review our cancellation terms below:

Standard Reservations

• 24 hours notice: No cancellation penalty  

• Less than 24 hours notice or no-show: 100% of total deposit is non-refundable  

Special Events (Weddings, Proms, etc.)

• 14+ days before reservation: Eligible for refund of deposit

• Within 3 days of reservation: Deposit and total fare are non-refundable  

All cancellations must be submitted and confirmed. Your cancellation is not considered complete until you receive confirmation from our team.

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Deposit & Payment Requirements

• A 50% deposit is required within 24 hours of booking  

• A booking fee of $30 is required for all reservations  

• Remaining balance is due at least 72 hours prior to reservation date  

• Reservations are not guaranteed until deposit and booking fee are received  

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Refund Policy

• Eligible refunds will be issued to the original payment method  

• Processing times may vary depending on your financial institution  

• Booking fees are non-refundable  

• Deposits become non-refundable within the applicable cancellation window  

• No refunds will be issued for no-shows or unused time  

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Late Arrival Policy

Clients are responsible for being ready at the scheduled pickup time.  

• A 15-minute grace period is provided for standard pickups  

• After the grace period, late fees may apply  

• Excessive delays may result in shortened service time without refund  

• If the client is more than 30 minutes late, the reservation may be considered a no-show  

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Wait Time Policy

• Wait time begins at the scheduled pickup time  

• The first 15 minutes are complimentary (standard pickups)  

• Additional wait time will be billed in increments based on service type  

• For hourly bookings, wait time counts toward reserved service time  

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By booking with us, you acknowledge and agree to all policies listed above.